Reference

How uubdt Handles Your Personal Information

Your account data, payment activity through bKash, Nagad, and Rocket, and how you use our platform are all covered by this Privacy Policy.

Account Data ProtectedbKash, Nagad, Rocket Payments CoveredCookie Controls AvailableData Request RightsBangladesh-Focused Policy
uubdt How uubdt Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply security measures across every layer of your account — from the moment you log in with your OTP to the point your bKash or Nagad withdrawal is confirmed. Here is what that looks like in practice across the four areas that matter most to you.

Account Security

Your account is protected by OTP verification at login. We monitor sessions for unusual activity and will flag or pause access if something looks out of place on your device.

Payment Data

Transaction details from bKash, Nagad, and Rocket are encrypted in transit and at rest. We share only the minimum data each payment provider needs to process your request.

Cookie Controls

We use session cookies for login continuity and analytics cookies to understand platform usage. You can adjust or withdraw cookie consent through your browser settings at any time.

Data Retention and Deletion

We keep your account data while your account is open and for a legally required period after closure. You can request a copy of your data or ask us to delete it by contacting support.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about your data, want to request access to what we hold, or need to raise a concern about how your information has been handled, our support team is available to help. You can reach us through live chat directly from your account dashboard, by email, or through our help centre — whichever works for you on mobile or desktop.

Live Chat Open your account dashboard and start a chat session. Our team handles privacy queries alongside general account support, so you reach the right person quickly.
Email Support Send your data request or privacy concern to our support email address. Include your registered account details so we can locate your record and respond promptly.
Help Centre Our help centre covers common privacy questions including how to download your data, update your details, or close your account and request deletion.

Common Questions About Your Privacy

These are the questions we hear most often from people in Bangladesh about how their data is handled on uubdt.

We collect your name, contact information, and the payment details you provide — such as your bKash or Nagad number. We also log device data and session activity to keep your account secure.

We do not sell your data. We share payment details only with bKash, Nagad, or Rocket as needed to process your transactions, and with service providers who help us operate the platform under strict data agreements.

Your data is retained while your account is active and for a period after closure as required by applicable law. You can contact support to ask about the specific retention period that applies to your account.

Yes. Contact our support team via live chat or email with your account details and we will provide a copy of the personal data we hold. We aim to respond to data access requests within a reasonable timeframe.

Send a deletion request through live chat or email support. We will process it in line with our retention obligations — some data may need to be kept for a legally required period even after your account closes.

Access to our services and the scope of data processing depends on your local law and eligible regions. If you are unsure whether this policy applies to your situation, please check your local regulations or contact our support team.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.